Privacy Policy

This Privacy Policy outlines how BBS Commercial Pty Ltd trading as The Carpet Surgeon Gold Coast (referred to as “the Company”) collects, uses, and protects personal information obtained from users during the provision of Carpet Cleaning & Pest Control services. By using our services, you agree to the terms outlined in this policy.

Information Collection

We collect personal information during the booking process, including but not limited to names, addresses, contact details, and payment information. This information is necessary to facilitate the provision of our services.

Use of Information

Personal information collected is used for the purpose of scheduling and providing Carpet Cleaning & Pest Control services. It may also be used for communication regarding bookings, service updates, and promotional offers related to our services.

Storage and Security

All personal information is securely stored and protected from unauthorised access. We employ industry-standard security measures to safeguard your data. However, it is important to note that no data transmission over the internet is entirely secure.

Payment Information

Payment information, including credit card details, is securely processed through trusted third-party payment gateways. The Company does not store or have access to your complete payment information.

Third-Party Disclosure

The Company does not sell, trade, or otherwise transfer personal information to external parties unless necessary for the provision of services. Trusted third parties may be engaged, and they are obligated to keep the information confidential.

The Company may disclose personal information in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.

Access and Control

Users have the right to access, correct, or delete their personal information. Requests for such actions can be made by contacting our customer service team at [email protected].

Cookies and Tracking

Our website may use cookies to enhance user experience and collect information about user preferences. Users can adjust browser settings to disable cookies; however, certain features of our website may be impacted.

Changes to Privacy Policy

The Company reserves the right to update and modify this Privacy Policy. Users should regularly check for any significant changes. The revised policy will be posted on our website.

By using our services, you consent to the terms outlined in this Privacy Policy.

If you have any questions or concerns regarding this Privacy Policy, please contact our customer service team at [email protected].

Last updated: 21 November 2024